Cresus Casino Privacy Policy
This notice explains which personal data we process when you browse or activate a player account. Cresus Casino follows UK GDPR and the Data Protection Act 2018. The brand operates under a Curaçao licence and has offered services since 2014.
Data controller
The licensed operator is the controller for processing connected with this portal and related player features. Day-to-day privacy enquiries should be sent to support@cresus1.uk, preferably from the address linked to your profile.
CresusCasino may require identity verification before releasing account records so that third parties cannot obtain your history.
Visiting without signing in
If you do not sign in, Cresus Casino may still collect routine technical signals such as:
- IP address, browser type, device category and operating environment.
- Pages visited, referring URLs and session timestamps.
- Cookie identifiers and preference choices recorded through the consent banner.
- Messages you send from this portal to support@cresus1.uk.
These informational pages alone do not process deposits, withdrawals or bet settlements.
Account data after you register
Once you register or log in, additional categories are processed in the secure environment: registration details, KYC uploads, deposit and withdrawal data, play logs, limit settings and support correspondence.
Identity checks are governed by the KYC Policy. Financial-crime monitoring is governed by the AML Policy. Sign-in steps appear on Log in; mobile client information appears under App.
Why we process data
CresusCasino processing is grounded in one or more lawful bases according to the purpose:
- Legitimate interests — safeguarding infrastructure, detecting misuse, improving usability and measuring aggregated reach.
- Contract — administering membership, carrying out transactions and honouring promotions you accept.
- Legal obligation — age verification, AML requirements, tax or regulatory reporting, and lawful requests from authorities.
- Consent — optional analytics cookies and marketing where you have agreed.
Visitor telemetry is neither sold to list brokers nor reused for unrelated commercial targeting.
Cookies and related tools
Necessary cookies protect sessions and safety settings on Cresus Casino. Performance or personalisation cookies are activated only after consent where the law requires it.
You may withdraw consent through the banner, clear browser data or restrict categories in your device settings. Disabling required cookies may prevent some features from loading.
Disclosure to service partners
Approved providers assist with hosting, CDN delivery, fraud prevention, payment processing and helpdesk software. Each partner processes data solely under contractual instruction and must maintain appropriate safeguards.
CresusCasino member directories are not disclosed to external advertising networks. Where cross-border transfers are required, they rely on recognised instruments such as the UK IDTA or EU standard contractual clauses.
Retention periods
- Server and security logs — ordinarily twelve months, or longer while an active incident is under review.
- Support messages — for the duration of the enquiry plus a short retention window, then deletion or anonymisation.
- Account and payment history — throughout the relationship and thereafter under gambling, tax and AML rules (often five to seven years, or longer if required).
- Verification documents — for the periods set out in the KYC Policy, then securely destroyed.
- Cookie consent evidence — for as long as proof of ePrivacy compliance is required.
Retention is limited to the minimum that licence and tax obligations permit.
How we protect data
Connections are protected with TLS. Internal access follows role separation, perimeter filtering and regular configuration reviews. Anyone who handles personal data receives mandatory confidentiality training.
If you suspect unauthorised access to a Cresus Casino profile, reset your credentials immediately and report the matter from your verified mailbox.
UK privacy rights
Under the applicable rules you may request access, rectification, erasure, restriction, objection where legitimate interests apply and — where feasible — data portability.
Send a clear CresusCasino request to support@cresus1.uk so we can identify your case. You may also lodge a complaint with the Information Commissioner’s Office (ICO) if you consider processing to be unlawful.
Offers, payments and policy updates
Marketing banners showing 200% up to €500 illustrate promotional value only; accepting an offer does not create new data categories beyond the account and cash desk types already described.
Payment routes are described under Payment methods; offer structures appear on the Bonus page. Related notices: Terms, Responsible gaming, KYC and AML.
Cresus Casino may revise this document when services, sub-processors or compliance duties change. The privacy wording in force when the page loads applies to that session.